Refund and Returns Policy

What are the requirements for delivery from a PrimeFood Business Center?

Local Business Delivery: The following requirements apply to receive delivery of your order from our Primefood fleet:

  • We only deliver to businesses or bulk orders.
  • No parking restrictions or hours of operation can impede our ability to deliver between 7 a.m. and 4 p.m., Monday through Friday.
  • Due to the need to utilize hand trucks and pallet jacks for deliveries, we require that all delivery areas be at least 5 feet wide to allow accessibility of this equipment.
  • Within multi-floor buildings, an elevator must be accessible for deliveries.
  • We cannot hand-carry delivery orders up or down any stairs.
  • We cannot stock shelves or rotate merchandise.
  • For information on delivery and shipping service and fees, contact support

Where can Primefood Business Deliver?

Most businesses in commercially-zoned locations in the following metropolitan areas are eligible for next-business-day delivery from our Primefood fleet:

  • Atlanta
  • Chicago
  • Dallas
  • Denver
  • Houston
  • Las Vegas
  • Los Angeles
  • Minneapolis-St. Paul
  • Orlando
  • Phoenix
  • Sacramento
  • Salt Lake City
  • San Diego
  • San Francisco Bay
  • San Jose
  • Seattle

Note: We also deliver to most home-based businesses in residential zones. 

In the Local Business Delivery area referenced above, order by 3 p.m. Monday through Friday to have your items delivered as early as the next business day. Orders can be scheduled for a future delivery date up to a week from order placement. There is no minimum order for delivery. Orders of less than $250, before taxes and after Instant Savings, will be charged a $25 delivery surcharge.

What are the holiday closures for PrimeFood Business Centers?

Primefood Business Centers observe the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve, Special Hours
  • Christmas Day

On these holidays, Primefood Business Centers are closed and delivery is not available. If your delivery should fall upon one of these days, it will be rescheduled for the next available delivery day. Due to expected high-order volume following a holiday, Business Centers may quickly reach delivery capacity and under these circumstances, some days may not be available as a delivery option. In some situations, deliveries may also be delayed, and you will be contacted by a Member Service Representative accordingly. When scheduling your delivery date, please be aware of any upcoming holidays that may delay your order.

On all other holidays, we will be OPEN and delivering orders. If a delivery is scheduled and your business will NOT be open, please call Member Services at +1(979) 803-0476 to adjust your delivery day. A re-delivery charge may be assessed if we arrive at your business and no one is there to receive the order. If you have further questions about holiday deliveries, please contact Member Services at +1(979) 803-0476. Representatives are available Monday through Friday from 7 a.m. to 6 p.m.Houston Time.

What are the requirements to purchase tobacco?

At this time, orders that include tobacco have the following requirements:

  • Primefood Business Delivery can accept orders for tobacco from retailers with state required licensing on file. 
    • Licensing must be presented to any local Warehouse or Business Center.
    • If you have already presented all state required licensing, please call us at +1(979)803-0476 or chat.
  • By placing an order for tobacco, you certify that you are at least 21 years old. Proof of age in the form of a valid government photo ID will be required upon delivery.

Additional Information:

  • Tobacco products1 can only be delivered to both private and retailers with commercial or private addresses.
  • Due to local restrictions, some flavored tobacco cannot be delivered in some areas. 

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact for questions related to refunds and returns.

Why were items cancelled from my order?

The inventory on PrimeFood Business Delivery is close to, but not real-time. Once your order moves to fulfillment, some items may be out of stock in our Business Centers. Items on offer, including promotional offers, are limited to supplies on hand. We’re unable to guarantee how long those supplies will last or when they will be replenished. These items will not be back ordered and are not eligible for rainchecks.

While it isn’t always possible to replenish the inventory of all items, Primefood Business makes every effort to offer the best quality products at the lowest possible prices.